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I lost my wristband, it is missing, or it is damaged. What do I do?


If there is an issue with your shipment or your wristband is damaged, lost or stolen please go directly to Will Call upon arriving to Dover. Please bring a copy of your confirmation email (sent to you directly after your purchase) and a valid photo ID.

Note: Wristbands that have been cut, closed or damaged by the Fan, can be replaced at Will Call for $20. You will need to turn in your damaged wristband to receive a new one. No need to register the damaged wristband. If your wristband was delivered to your home but you lost it or were not there to receive it, you will also be required to pay the $20 replacement fee.

Replacement wristbands will not be shipped. No exceptions.

Dover Mall, 1365 N Dupont Hwy, Dover, DE 19901.

Follow signage for Will Call (in lot of Sears Auto Center).

Will Call Hours:

Wednesday, June 19, 4:00PM - 10:00PM EST

Thursday, June 20, 6:00AM - 10:00PM EST

Friday, June 21, 6:00AM - 10:00PM EST

Saturday, June 22, 6:00AM - 10:00PM EST

Sunday, June 23, 6:00AM - 4:00PM EST

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